Any return item must be unused, in the same condition that you received it and returned in its original packaging to be eligible for a return. To complete your return, we require a receipt or proof of purchase. We will send you an email to notify you that we have received your returned item. Your refund will be processed straight away. Your credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Usually not longer than 2 working days.
If you haven’t received your refund contact your credit card company, it may take some time before your refund is officially posted. You may also contact your bank as there is often some processing time before a refund is posted. If you still have not received your refund then please contact us at firstname.lastname@example.org where we are happy to follow up your refund. Our return policy lasts 30 days. Unfortunately we can’t offer you a refund or exchange if 30 days have passed since your original purchase. Only regular priced items can be refunded. Sale items cannot be refunded. If you need to exchange an item for the same item please email us at email@example.com and return the item to:
SuperLdN 85 Priory Heights, 2A Wynford Road, Islington, London N1 9SP, UK.
We can only replace items if they are defective or damaged. The Buyer is responsible for paying return delivery costs. We recommend using a trackable delivery service to ensure your return is delivered. If you receive a refund, the cost of return delivery will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any more questions about our Return Policy please send your query to firstname.lastname@example.org or email@example.com. We are here to help 24/7 / 7 days a week.
We take Visa, Master card, AMEX and PayPal. You can either use our PayPal Express Checkout or continue to card payments after filling in your contact / shipping details. We have a 4 ClickCheckout System:
1. Your Order Summary 2. YourContact / Shipping Details 3. Your Card Details 4. Payment Checkout You will receive a confirmation email straight after your payment.
Once you have added an item and are at the checkout page, a box will be right under the total amount asking you to enter the promo code. Once entered it will automatically show you the saving and the final total amount.
Mashine wash cold, inside-out, gentle cycle using a mild detergent. Wash with similar colours. It's best to hang-dry your garment for longest life. Otherwise low tumble dry.
Cool iron, inside-out. Do not iron direct onto the printed area. Do not dry clean. Handwash is fine.
Be wary of washing and drying on a high setting especially when the garment is 100% cotton. High-temperature washes can fade and even crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print. We are using the best new print technoligy on all our SuperLdN garments. To keep the print colours bright and the quality of your t-shirts, sweatshirts and hoodies great for longer just follow our care instructions.
You can change the currency from UK to US by clicking on the mini flag in the top right hand corner. You can see that all the prices have now changed to US dollars. Once at Checkout our settings only allow us to charge in UK pounds as we are based in London, United Kingdom. You will receive a confirmation of your order straight after your payment. All orders to the USA come with Free Shipping.
You can contact us 24/7 / 7 days a week. Via Live Chator Email Support! Why not start a Live Chat with one of our Customer Service Team Members or send your question direct to us. We want our customers to be 100% happy with our product and service and will reply within 2 hours to any query you may have. Send your questions to: firstname.lastname@example.org or email@example.com.
Either search for a particular product in our search box from our top menu bar or scroll down and browse our website. Once you like to order an item just put it into your shopping basket then follow our 4 Click Checkout System:
1. Your Order Summary
2. YourContact / Shipping Details 3. Your Card Details 4. Payment Checkout You will receive a confirmation email straight after your payment.
We are here to help and we aim to be available to our customers 24/7 via Live Chat or Email Support. Start a Live Chat and ask us anything. Our Customer Support Operators might be busy or unavailable at some times. If so, we won't keep you waiting for too long and you will be redirected automatically to our Email Support Service for a quick response. We want our customers to be 100% happy with our product and service and will reply within 2 hours to any query you may have. Please send your questions to firstname.lastname@example.org or email@example.com.
When you are ordering from our website and are at the checkout page the final amount you will see will be in GBP (£ pounds). That amount will beconverted into USD automaticallyonce you made the payment. The reason for this is that SuperLdN is based in London, UK and the store settings only allow payments in GBP. Be assured that you are paying the exactandcorrect amount as shown in USDon the product you want to order and also on the order confirmation send to you straight after paying for your items. All orders to the USA come with Free Shipping.
We are open to any suggestions about selling your products on our website. It has to fit in with our quirky, cool men's brand. Please send a short introduction about your brand, any links (website, social media) and photos of the products you would like to sell and email us at firstname.lastname@example.org or email@example.com.
If possible include all the following information:
Short introduction What is your price range? Images of your product Who currently stocks your range? Your website and/or social media / Facebook / Instagram
We are always trying to give our customers the best shopping experience possible. Any questions you may have will be answered as soon as possible. Why not start a Live Chat with one of our Customer Service team members or send your question direct to us. We aim to return your call within 2 hours. Customer Service is important to us and we are here to help. Tell us how we can improve our product, website and service? Email us at firstname.lastname@example.org or email@example.com.
In most cases, yes. We will add the tracking number if available, to the receipt of your order that is sent to you via email once payment has been made. Please leave up to 2 days for the tracking number to come up on the system. In some cases, the tracking device is not available so please send an email to firstname.lastname@example.org or email@example.com and let us know. We are happy to check the delivery times and where the parcel is at any stage directly from our supplier.
We send out our SuperLdN products from our SuperLdN headquarters in Islington, London, United Kingdom. Here we design and create all our SuperLdN Accessories as well as design all the prints that go on our t-shirts, sweatshirts and hoodies.
All other items come either directly from the manufacturers in the UK, China and the United States or from one of our European warehouses. All our SuperLdN Accessories will be sent out with FreeNext Day Delivery from our headquarters in Islington, London, United Kingdom to mainland UK.
All orders are subject to a handling period before shipment, usually 1 - 2 days. Some items come with FreeNext Day Delivery as standard. In many instances and to save you money, we're deliver / ship directly from the manufacturer. Allow between 6 - 19 working days to receive your order. This is an estimate with most items delivered within 12 days or less. Delivery times may vary depending on your country and product location. All SuperLdN products are designed, created and sent from our headquarters at SuperLdN, 85 Priory Heights, 2A Wynford Road, Islington, London N1 9SP, United Kingdom where we are based.
Some items come with Next Day Delivery as standard. Orders for our printed t-shirts, sweatshirts and hoodies will take between 7 - 9 days. All other orders will take between 9 - 19 days. The reason for the long waiting time on some items is that we want to give you the best possible price available. That means that we are always searching for top quality items without the high price tag, some items are in high demand so will take a little longer, others will come quickerfrom one of our European warehouses. We are happy to offer you Free Shipping on all orders to mainland UK.
Orders to the US for our printed SuperLdN t-shirts and sweatshirts will take between 12 - 18 days. All other orders to the USA will take between 7 - 14 days depending on the item. The reason for the long waiting time is that we want to give you the best possible price available. That means that we are always searching for top quality items without the high price tag. We are happy to offer you Free Shipping on all orders to the USA.
We will try to pack all your items in one package but for logistical reasons, items will sometimes be send out in separate packages. If you have any other questions about multi-item orders please contact us at firstname.lastname@example.org or email@example.com.